Cancellation & Refund Policy
Last Updated: 11 September 2026
At Aathira Books, we want you to have a smooth and satisfactory shopping experience. This Cancellation & Refund Policy explains the conditions under which orders can be cancelled, returned, replaced, or refunded when purchasing products through AathiraBooks.com.
1. Order Cancellation
You may request cancellation of an order before it has been processed or dispatched.
To request a cancellation, please contact us as soon as possible with your order number and registered contact details.
Once an order has been packed or dispatched, cancellation may not be possible.
If a cancellation request is successfully accepted, the eligible amount will be refunded through the applicable payment method or payment channel.
2. Orders Already Dispatched
Orders that have already been dispatched generally cannot be cancelled.
If you no longer wish to receive a dispatched order, please contact us before taking any action. Any return or re-delivery arrangements will be handled according to the applicable return conditions.
3. Returns
We accept returns only in cases where the product received is:
- Damaged during delivery
- Defective
- Incorrectly supplied
- Significantly different from the product ordered
A return request must be raised within 7 days of delivery.
Products returned for reasons other than damage, defect, or incorrect fulfilment may not be accepted.
4. Condition of Returned Products
To be eligible for a return or replacement, the product should generally be:
- In the condition in which it was received
- Unused and undamaged
- Complete with its original packaging, where applicable
- Accompanied by the relevant order details
Products that have been intentionally damaged, altered, heavily used, written in, marked, or otherwise changed after delivery may not qualify for a refund or replacement.
5. Damaged Books or Products
If your order arrives damaged, please contact us as soon as possible.
To help us process the request, please provide:
- Order number
- Clear photographs of the damaged product
- Photographs of the packaging
- A brief description of the damage
Our team will review the information and determine whether a replacement or refund is appropriate.
6. Wrong Product Received
If you receive a product different from the one you ordered, please contact us within 7 days of delivery.
After verification, we may arrange a replacement or provide an eligible refund.
7. Refunds
If a refund is approved, the refund amount will normally be processed through the original payment method or applicable payment channel.
The time taken for the amount to appear in your account may depend on the payment provider, bank, or financial institution.
Aathira Books does not control the processing time of third-party banks or payment providers.
8. Shipping Charges
Original shipping charges, where applicable, may not be refundable unless the return or refund is due to an error on our part, such as:
- Incorrect product supplied
- Product damaged before or during fulfilment
- Other verified fulfilment issues
The treatment of shipping charges will be determined based on the circumstances of the case.
9. Replacement
Where appropriate and subject to availability, we may offer a replacement instead of a refund.
Replacement availability depends on the stock of the particular product or edition.
If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.
10. Non-Returnable Situations
Returns or refunds may not be available for:
- Change of mind after purchase
- Incorrect product selection by the customer
- Products damaged after delivery due to customer handling
- Used or altered books
- Books with writing, highlighting, folding, or other customer-caused damage
- Products returned without prior approval
- Orders where the customer provided an incorrect or incomplete delivery address
Exceptions may be considered at the discretion of Aathira Books in appropriate circumstances.
11. Promotional & Discounted Products
Products purchased as part of special offers, discounts, bundles, or promotional campaigns may be subject to specific return or refund conditions.
Where applicable, the terms of the relevant promotion will take precedence.
12. Refund for Cancelled Orders
If an eligible order is cancelled before processing or dispatch, the amount paid for the cancelled order will be refunded after the cancellation is confirmed.
The refund may be subject to the policies of the payment provider used for the transaction.
13. Failed or Unsuccessful Payments
If your payment is deducted but your order is not successfully created or confirmed, please contact us with the relevant transaction details.
We will verify the payment status and assist you with the appropriate resolution.
Where the payment has been successfully received but the order was not created, the eligible amount will be refunded after verification.
14. How to Request a Cancellation, Return or Refund
Please contact us using the details below and include:
Order Number:
Customer Name:
Phone Number:
Email Address:
Reason for Request:
Photographs / Supporting Information: where applicable
Our team will review your request and respond with the next steps.
15. Contact Us
For cancellation, return, replacement, or refund-related enquiries, please contact:
Aathira Books
5/175, Fathima Nagar,
Kuthenkuly – 627104,
Tamil Nadu, India
Phone: 63830 88040 / 98943 57534
Email: aathiraveliyeedu@gmail.com
We aim to review customer requests fairly and provide an appropriate resolution based on the circumstances of each case.
Aathira Books
Books, Ideas & Art — Curated with Purpose.
